FAQ

What is your shipping policy for cigars?

We offer flat-rate shipping options within the United States, and free shipping on orders over a $100. We ship all our cigars as soon as possible to ensure freshness and quality during transport.
Can I return cigars if I am not satisfied with my purchase?

Unfortunately, we cannot accept returns on cigars due to their perishable nature. However, if your cigars arrive damaged or defective, please contact us and we will work with you to resolve the issue.
What types of payment do you accept for cigar purchases?

We are ONLY accepting PayPal payments at the moment. Very soon we will accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
How do I store my cigars to maintain their quality?

We recommend storing your cigars in a humidor to maintain their freshness and quality. Our online store also offers a variety of high-quality humidors and cigar storage solutions.
Do you offer international shipping for cigars?

At this time, we only ship within the United States due to various international tobacco regulations.
Can you accommodate special requests for events with specific themes or styles?

Absolutely! We can work with you to create a unique and personalized experience that fits your event's theme and style. Whether you're looking for classic and traditional or modern and trendy, our team can create cigars that match your event's atmosphere.
Can I customize the cigars being rolled at my event?

Yes, we offer a variety of customizable options for your cigars, including choosing the type of tobacco, size, and even adding personalized cigar bands.
Do you provide all the necessary equipment and materials for cigar rolling?

Yes, our team will bring everything needed for the cigar rolling station, including tobacco leaves, cutters, molds, and other necessary tools.
What is the minimum and maximum number of cigars you can roll at an event?

Depending on the package you choose for your private party, on the size of your guest list, and the duration of your event.
Are your cigar rollers trained professionals?

Yes, our cigar rollers are highly trained professionals with years of experience in the art of hand-rolling cigars. They take great pride in their craft and are passionate about creating high-quality cigars for your event.